Open to opportunities

Marcela Maldonado

@marcelamaldonado

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Bilingual administrative professional with over 15 years of experience.

United States

Message

What I'm looking for

I am looking for a role that values strong communication and offers opportunities for growth.

I am a bilingual and dependable administrative professional with over 15 years of experience in customer service, supervisory roles, and technical support across various sectors, including banking, retail, and corporate environments. My career has been defined by my strong communication skills, multitasking abilities, and a quick-learning attitude, which have allowed me to excel in diverse roles.

Currently, I oversee administrative operations and staff coordination at Maldonado’ Cornice, where I ensure smooth workflow and communication while managing scheduling and office management. My previous experience as a Lead Teller at Wells Fargo honed my skills in compliance audits, transaction approvals, and teller training, further enhancing my ability to handle complex customer transactions effectively.

Throughout my career, I have demonstrated a commitment to providing exceptional customer service and maintaining high standards of operational efficiency. I take pride in my ability to adapt to new challenges and contribute positively to team dynamics, making me a valuable asset in any organization.

Experience

Work history, roles, and key accomplishments

Current

Administration/Supervisor

Current

Maldonado’ Cornice

Jan 2023 - Present (2 years 5 months)

Oversee administrative operations and staff coordination. Provide support for scheduling, records, and office management, ensuring smooth workflow and communication. Responsible for completing contracts properly and accepting bids.

Administration Scheduling Office Management Contract Management Bid Acceptance

HD TECH/Customer Service

Smart Start INC

Jun 2012 - Jan 2023 (10 years 7 months)

Provided exceptional communication and customer service, handling calls, multitasking, and efficiently solving problems. Demonstrated quick learning and proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.

Customer Service Communication Problem Solving Multitasking Microsoft Word Microsoft PowerPoint Microsoft Excel Outlook)

Lead Teller

Wells Fargo Bank

Jun 2011 - Jul 2012 (1 year 1 month)

Performed teller duties, handled compliance audits of operations and regulatory issues. Managed workflow scheduling, transaction approval, and teller training, and responded to complex transactions.

Teller Operations Regulatory Compliance Teller Training

Teller

Wells Fargo Bank

May 2010 - Jun 2011 (1 year 1 month)

Handled all customer deposits/withdrawals, wire transactions, cashier checks, currency exchanges, and inquiries. Ensured accurate and efficient processing of all financial transactions.

Customer Service Deposits Withdrawals Cashier Checks Currency Exchange

Barista / Assistant Supervisor

Tom Thumb

Aug 1999 - May 2010 (10 years 9 months)

Made and sold various coffee products to a growing customer base at Starbucks within Tom Thumb. Progressed from cashier to sales in floral, deli, and bakery departments, ultimately promoted to Assistant Supervisor.

Barista Coffee Preparation Customer Service Sales Inventory Management