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María Paula López García

@marapaulalpezgarca

Medical Assistance Coordinator at World Travel Assist who coordinated care and managed complex cases for international clients.

Colombia

Message

At World Travel Assist, I coordinated medical assistance services for international clients and managed complex cases from start to finish. I served as a point of contact between patients, medical providers, and internal teams.

At Accedo Colombia SAS, I provided real-time customer support in English via live chat, handling technical and service-related inquiries. I also documented interactions and tracked issue resolution using ticketing systems and databases.

Experience

Work history, roles, and key accomplishments

Medical Assistance Coordinator

World Travel Assist

Apr 2023 - Aug 2026 (3 years 4 months)

Coordinated comprehensive medical assistance services for international clients, ensuring adherence to high-quality care and response standards. Managed complex cases end-to-end, acting as the primary point of contact between patients, medical providers, and internal teams.

Case Management Medical Assistance Coordination client support problem resolution Cross Cultural Communication

Customer Service Agent (English Chat)

Accedo Colombia SAS

Oct 2020 - Apr 2021 (6 months)

Provided high-volume, real-time customer support in English via live chat, efficiently handling technical and service-related inquiries. Diagnosed and resolved customer issues promptly, achieving high first-contact resolution and user satisfaction rates.

Customer Support Live Chat English problem resolution Ticketing Systems Databases