Open to opportunities

maríajosé mercado

@marajosmercado

Nutritionist and customer-focused professional specializing in clinical nutrition, account management, and client relations.

Mexico

Message

What I'm looking for

I seek a client-focused role where I can apply clinical nutrition expertise, strong communication, and account-support skills in a collaborative, growth-oriented team.

I am a licensed Nutrition and Dietetics professional with experience in clinical nutrition, customer support, account management, and event coordination. I combine evidence-based nutritional guidance with strong communication and problem-solving skills to support clients and stakeholders.

In corporate and customer-facing roles, I have served as a Customer Support Advocate and Account Manager, resolving technical and commercial issues, maintaining client relationships, and collaborating with cross-functional teams to improve processes and outcomes.

My background includes hospital internship experience in post-operative and chronic disease care, event planning and logistics, and volunteer leadership. I am driven by a client-first approach, adaptability, and a commitment to service excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Advocate

Current

Mitratech | Trakstar

Aug 2024 - Present (1 year 3 months)

Served as first point of contact handling email, live chat, phone and video support, resolved technical and account issues to maintain high satisfaction and retention, and contributed to support documentation to reduce response time.

Customer Support Troubleshooting Live Chat Escalation Management Documentation Multitasking Communication & Customer Success

Customer Service / Account Manager

Agrícola Nieto | ESA Fresh

Aug 2023 - Jun 2024 (10 months)

Oversaw sales operations and managed supplier and customer relationships for fresh produce, coordinated with logistics to ensure product integrity and monitored quality standards to enhance customer satisfaction.

Account Management Sales Operations Quality Control Logistics Coordination Pricing Customer Relationship Management Supply Chain

Public Relations Coordinator

Querétaro’s Mayors Office

Apr 2023 - Aug 2023 (4 months)

Hosted foreign diplomats and organized cultural, sports, and social events while managing travel expense allocations to support diplomatic and public engagement initiatives.

Public Relations Event Coordination Stakeholder Engagement Event Planning Budget Management Hospitality Communication

Administrative Assistant

Creare&Co.

Jul 2021 - Dec 2022 (1 year 5 months)

Planned and executed client events including supplier management, scheduling, budgeting and production logistics while supporting sales targeting and event conceptual design.

Event Planning Vendor Management Scheduling Budgeting Client Relations Logistics Sales Support Project Coordination

Clinical Nutritionist Intern

Hospital San José Moscati

Aug 2020 - Aug 2021 (1 year)

Provided clinical nutrition care with focus on post-operative and chronic disease management, gaining hands-on experience in patient assessment and dietary planning.

Clinical Assessment Dietary Planning Chronic Disease Management Patient Education

Education

Degrees, certifications, and relevant coursework

Universidad Anáhuac Querétaro

Bachelor of Nutrition and Dietetics, Nutrition and Dietetics

Activities and societies: Student Relations Member; Clinical Approach (2020); Health Brigades Volunteer; Business Leadership Program Querétaro “ASUA te cuida”; GENERA 2020

Completed a Bachelor's degree in Nutrition and Dietetics with clinical training and participation in student relations and health brigades.