Open to opportunities

Joshua Isai Medel Garcia

@joshuaisaimedelgarci

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Bilingual clinical nutritionist and customer service supervisor driving KPI improvement.

Mexico

Message

What I'm looking for

I seek a role combining clinical nutrition and customer service leadership where I can improve KPIs, train teams, and drive process innovation in a values-driven organization.

I am a bilingual clinical nutritionist and experienced customer service supervisor who delivers consistent, measurable results by aligning daily operations with department KPIs and quality standards.

I have led dispute and escalation teams, served as a supervisor and SME backup, and implemented process improvements that reduced response times and raised service levels while maintaining compliance with safety and hygiene protocols such as the H-Distinctive.

I combine clinical nutrition practice, hospital kitchen supervision, and data-driven familiarity with SPSS and PRISMA to innovate workflows, train staff, and support organizational goals with ethics, adaptability, and a focus on continuous learning.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Service Agent

Current

Foundever

Mar 2023 - Present (2 years 11 months)

Answered account and app queries, verified customer identities, updated account information, and processed transactions via chat; improved KPIs from month one and was named team lead backup and later joined the SME team.

Customer Service Chat Support KPIs SME Database Management Compliance

Bilingual Supervisor, Disputes

Teleperformance

Nov 2020 - Sep 2022 (1 year 10 months)

Supervised Tier 1 & Tier 2 disputes and escalations, enforced KPIs and safety checklists, produced weekly reports, and ran client calibrations, delivering KPI improvements and staff certifications.

Team Supervision Dispute Resolution Escalations KPIs Reporting Coaching

Bilingual Customer Service Agent

Teleperformance

Oct 2019 - Nov 2020 (1 year 1 month)

Handled member services (written and voice) and disputes intake, verified identities, updated accounts, processed card requests, and escalated complex cases, contributing to promotions and KPI improvements.

Member Services Identity Verification Escalations Empathy Case Management Card Operations

Hospital Kitchen Supervisor

Compass Group

Feb 2019 - Aug 2019 (6 months)

Managed kitchen operations and hygiene at Medica Sur, enforced FIFO and H-Distinctive standards, trained staff, managed payroll, and implemented process improvements that reduced response times and improved KPIs.

Food Safety H Distinctive Team Leadership Payroll Closure Process Improvement Staff Training Quality Control

Nutrition Associate

Compass Group

Oct 2018 - Feb 2019 (4 months)

Assembled, distributed, and collected patient food trays, followed hygienic food handling per H-Distinctive, and participated in training, earning certification and a promotion to supervisor.

H Distinctive Training Teamwork

Independent Nutrition Assistant

Independent

Provided private nutrition consultations, answered patient questions, and designed personalized meal plans aligned to client goals and clinical protocols.

Consultation Meal Planning Protocols Client Communication SPSS Prisma

Education

Degrees, certifications, and relevant coursework

Justo Sierra University

Clinical Nutrition Degree, Clinical Nutrition

2013 - 2017

Activities and societies: Independent nutrition assistance; hospital nutrition associate and supervisor roles involving diet planning, food tray assembly, and compliance with H-Distinctive food safety standards.

Completed a Clinical Nutrition degree with coursework and practical experience in clinical protocols, dietary planning, and food safety practices.