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Manti Mabea

@mantimabea

Brand Strategist at Tjamzy Grilled Chicken who shaped its brand strategy and created seasonal content.

At Tjamzy Grilled Chicken, I developed and executed brand strategy to align with the catering company’s goals and target audience.

I also created visual and written content tailored to seasonal menus and catering trends.

At BOS, I conducted in-person interviews with diverse household respondents, explaining census mandates and addressing privacy concerns while maintaining data confidentiality.

For the National University of Lesotho project “Effects of Early Forced Marriage,” I interviewed people affected by or knowledgeable about early marriages and researched related laws, cultural practices, and advocacy efforts.

Experience

Work history, roles, and key accomplishments

Enumerator

BOS

Apr 2026 - Apr 2026 (0 months)

Conducted in-person interviews across diverse demographic groups, employing active listening and cultural sensitivity to build trust and maintain rapport. Demonstrated high-level customer service by clearly explaining complex census mandates and addressing public privacy concerns with patience.

Data Collection Interviewing Customer Service Confidentiality Communication Skills

Customer Care and Food Delivery

Tjamzy Grilled Chicken

Nov 2023 - Jan 2026 (2 years 2 months)

Handled daily cash and digital transactions securely, verifying order receipts and maintaining accurate end-of-day balances. De-escalated dissatisfied clients by actively listening, showing empathy, and delivering prompt, effective solutions or refunds.

Customer Service Cash Handling Conflict Resolution Communication Skills

Brand Strategist

Tjamzy Grilled Chicken

Nov 2023 - Jan 2026 (2 years 2 months)

Developed and executed brand strategy to align with the catering company's goals and target audience. Created visual and written content tailored to seasonal menus and catering trends.

Brand Strategy Content Creation Marketing