Open to opportunities

Manny User

@mannyuser

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I build and scale global Web3 communities through strategy, support, and data-driven engagement.

United Arab Emirates

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What I'm looking for

I'm looking to build and grow global Web3 communities through community strategy, user support, ambassador programs, data-driven content, and feedback loops that improve product experience and retention.

I've scaled Web3 communities and engagement programs for Qredo Network, Metarun Game, Kava Labs, Harmony Protocol, Beam, and AscendEx. At Qredo, I grew ambassador-program participation by 300% in under three months; at Metarun, I expanded the player and fan community to 80K+ members within six months.

I'm experienced in community support, feedback analysis, social content, retention campaigns, and cross-functional collaboration across Discord, Telegram, and X. I've resolved 200+ monthly user inquiries at Beam with a 95% satisfaction rate, produced 500+ blockchain and fintech articles, and use community insights to improve products, marketing, and user experience.

Experience

Work history, roles, and key accomplishments

Support Specialist

Beam (formerly Merit Circle)

Jan 2023 - Jan 2025 (2 years)

Resolved 200+ user inquiries monthly with a 95% satisfaction rate, improving average response time by 25%. Partnered with product, marketing, and sales to reduce user friction and elevate community sentiment.

Customer Support Community Management Knowledge Base Management