Open to opportunities

MANISHA SINGLA

@manishasingla

Message

India

Message

What I'm looking for

Remote job

At American Express, I build and deploy NLP, Generative AI, and deep learning models that improve customer experience, compliance monitoring, and business decision-making.

I spearheaded a Generative AI-powered coaching assistant combining LLMs, semantic search, behavioral analytics, and domain knowledge to deliver personalized recommendations for Customer Care Professionals. I also developed behavioral assessment frameworks and automated detection of nine customer behaviors, reducing manual compliance checks by 40%.

Previously at Naukri.com, I designed a recommender system prototype that increased job-seeker engagement by 12% and built an NLP-driven resume parser that improved classification accuracy by 18%.

My PhD research at IIT-BHU focused on robust machine learning and optimization for SVMs in noisy-label environments. I've published in Pattern Recognition, Neural Computing and Applications, and Neural Processing Letters, and have presented work on robust optimization, NLP applications, and advanced AI techniques.

Experience

Work history, roles, and key accomplishments

Current

Research Scientist

Current

American Express

Apr 2024 - Present (2 years 4 months)

Spearheading the development of a Generative AI-powered coaching assistant combining LLMs, semantic search, and behavioral analytics. Architected an intelligent behavioral assessment framework and built CNN-based text classifiers, improving detection accuracy by 20%.

Generative AI LLM Semantic Search Behavioral Analytics CNN Regex MiniLM Embeddings Summarization Language Modeling Python AWS MLOps

Analyst – Data Science

American Express

Jul 2022 - Apr 2024 (1 year 9 months)

Developed and productionized NLP and deep learning models to assess adherence to Customer First Principles during customer interactions. Built scalable pipelines that transformed qualitative call data into quantitative KPIs for compliance tracking.

NLP Deep Learning Pipelines KPIs Compliance Python AWS

Data Science Intern

Naukri.com

Dec 2021 - Jun 2022 (6 months)

Designed a recommender system prototype, increasing job-seeker engagement by 12%. Built an NLP-driven resume parser, improving classification accuracy by 18%.

Recommendation Systems NLP NER SpaCy NLTK Classification

Research Scholar (PhD, Machine Learning)

IIT (BHU), Varanasi

Jul 2017 - May 2021 (3 years 10 months)

Conducted doctoral research on robust machine learning and optimization, focusing on Support Vector Machines under noisy-label environments. Published research in leading international journals and served as Teaching Assistant for ML & Data Mining courses.

Machine Learning Optimization SVM Label Noise Research Teaching

Education

Degrees, certifications, and relevant coursework

Indian Institute of Technology (BHU), Varanasi

Doctor of Philosophy, Computer Science

2017 - 2021

Activities and societies: Served as Teaching Assistant for ML & Data Mining courses, mentoring and guiding 200+ students.

Conducted doctoral research on robust machine learning and optimization, focusing on Support Vector Machines under noisy-label environments. Published research in leading international journals.