At Ericsson India Global Services Pvt. Ltd., I integrated an AI-driven automation framework that reduced Privacy Impact Assessment effort by 80% while meeting GDPR roadmap priorities. I also cut operational effort by 20% by establishing a framework to identify and automate repetitive manual tasks.
As Process Consultant, Global Process SME, and Transition & Transformation Manager, I delivered 50+ end-to-end service transitions across engagements spanning 35+ countries. I designed Operational Acceptance Criteria frameworks and aligned regional processes using Ericsson’s MSTOP framework alongside ITIL and eTOM models.
Earlier, I worked on service assurance and fulfilment for global IPX networks, maintaining 99.99% uptime parameters and managing ITIL incident, problem, and change queues. My background also includes technical consulting and support services, and I hold ITIL, Certified ScrumMaster, Lean Six Sigma Green Belt, ISO 27001, and ISO 9001 credentials.
