Aviraj Sarkar

Developed 30+ user stories and 150+ acceptance criteria for Gen AI use cases, ensuring functionality and user needs were met. Planned and managed end-to-end product lifecycle management, prioritizing features, aligning cross-functional teams, and delivering CXO demos to ensure strategic alignment with product vision and user experience goals.

Led enterprise-wide IT Service Management (ITSM) maturity assessments, collaborating with cross-functional stakeholders to identify gaps and deliver actionable insights for optimizing service delivery processes. Drove measurable operational improvements through ITIL-aligned data collection and analysis, defining AS-IS/TO-BE maturity scores and strategic recommendations to enhance process alignment

Directed end-to-end PMO governance for a 500+ employee M&A program, managing 3 critical workstreams by aligning cross-functional stakeholders, resolving risks, and ensuring compliance with strategic, legal, and budgetary requirements. Executed seamless project delivery by developing project plans, tracking 50+ tasks via action logs, and monitoring milestones to guarantee on-time outcomes.

Created a comprehensive audit checklist plan for PCI DSS compliance and developed a comprehensive Policy Manual adhering to RBI security guidelines, including RBI Digital Payment Security Controls. Conducted thorough market research and prepared a comprehensive whitepaper on information security reviews and proposing innovative solutions for industry challenges.

Created information security policies for internal controls (A.8 Asset Management & A.13 Communication Security) of ISO 27001:2013. Developed a policy manual encompassing procedures, organizational charts, RACI matrices, flow charts, and risk assessments.

Activities and societies: Selected as one of the top 12 from over 300 students in Design Thinking, creating a prototype for the 'DiMEdu: Digital Methods in Education' product.

Completed a Master of Business Administration with a specialization in IT Business Management. Gained expertise in digital transformation, product management, and cross-functional project leadership.

Earned a Bachelor of Engineering in Electronics and Telecommunication. Developed foundational knowledge in electronic systems and telecommunication principles.