Mandeep Bhatia

Led end-to-end transitions and enterprise transformation across banking operations, including centralising operations across PNG and Vanuatu. Delivered centralised processing hubs for 58 branches and improved efficiency by 20%, and executed corporate banking transformation delivering PGK 2.65M benefits with TAT reduced from 28 to 10 days.

Led a top-performing retail cluster covering 12 branches, a ₹1,200 Cr mid-corporate portfolio, and a 22-member RM team while strengthening operational discipline and governance. Scaled the asset portfolio from ₹800 Cr to ₹1,200 Cr by implementing CRM/AI-driven customer potential mapping and audit-ready compliance practices.

Executed transitions and migrations within defined timelines, ensuring quality, delivery, and capability of people and systems. Owned project planning and change management, aligned business benefits and budgets, and delivered savings through process re-engineering.

Managed resource planning and workflow for RBS UK operations in Delhi and Chennai across ~730 full-time employees. Acted as the interface between the centre and business planning, driving manpower planning, forecasts, budgets, training support, change governance, and incident management.

Supported operational change, process improvement, and domain governance for retail operations and transition projects. Ensured governance alignment during transition activities and operational improvements.

Underwrote mortgage applications for a US-based bank while maintaining high compliance standards and quick turnaround times. Delivered process improvements that saved 77 FTEs through straight-through processing, reduced customer request TAT from 7 to 2 days, and saved over ₹84 lakh/year through cost optimization.

Earned a Bachelor of Commerce degree from Delhi University in 2005.