Shoaib Ahmed

Manage high-volume claims operations (~700 daily cases) with same-day resolution and SLA compliance, coordinating 20+ internal teams, vendors, and clients. Maintain 100% accuracy through structured validation, reconciliation, and audit-ready documentation; onboarded and trained 6 claims administrators and supported workflow alignment for the India offshore team.

Conduct adversarial testing of AI models to identify weaknesses and improve reliability and performance. Applied prompt engineering to design complex test scenarios, collaborating with a global QA team and documenting edge cases for risk mitigation.

Managed 100+ client accounts and maintained 95%+ retention through proactive relationship management and onboarding support. Resolved 7–10 weekly escalations, reduced early-stage client churn by 30%+ with improved onboarding, and improved workflow efficiency and resolution time by 20–25%.

Performed quality audits on high-volume datasets to ensure data accuracy, compliance, and documentation standards. Provided structured responses to freelancer queries and collaborated with global QA teams to maintain consistent service quality and operational standards.

Promoted UK-based EdTech solutions to universities and training institutions through stakeholder engagement and relationship building. Secured 5 institutional partnerships and enabled digital learning access for 1,500+ students via successful institutional deployments and partner collaboration.

Managed logistics and service operations for large-scale skill development programs across 10+ Indian states. Coordinated training delivery, assessments, and certification tracking through structured operational workflows and liaised with regional partners and stakeholders to ensure on-time execution and alignment.

Supported IT asset management operations by performing data validation, reporting, and documentation to ensure accurate tracking and operational compliance. Led a process improvement initiative that generated $50,000 in operational cost savings and received multiple performance awards for operational excellence.

Earned a Bachelor of Commerce (Honours) in Accounting and Finance from Calcutta University, completed in 2010.