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Corina Horgan

@corinahorgan

Implementation and support officer at HSE who supported eRostering across Kerry Mental Health Services for 300+ medical staff.

Ireland

Message

At HSE, Kerry Mental Health Services, I supported the implementation and ongoing use of Allocate/Optima eRostering for more than 300 medical staff. I built and maintained medical rosters that reflected clinical requirements and operational workflows.

As an Optima Superuser, I provided user support, troubleshooting, training and onboarding. During go-live, I supported parallel legacy and Allocate processes and helped validate outputs and resolve transition issues.

I also supported migration from three previous tracking systems, including data collection, cleanup and validation. I investigated discrepancies by reconciling SAP reports against user-entered data and coordinated issue resolution or escalation.

At NETSCOUT, I worked across customer solutions, project, support and technical roles for the TouchPoint network-performance monitoring platform. As Customer Solutions Group Project Manager, I led a 26-person team and coordinated customer-specific implementations, including deployment across 12 Vodafone sites.

Experience

Work history, roles, and key accomplishments

eRostering Systems Implementation & Support Officer

HSE

Jan 2025 - Sep 2026 (1 year 8 months)

Supported the implementation and ongoing use of Allocate/Optima eRostering across Kerry Mental Health Services for more than 300 medical staff. Served as an Optima Superuser, providing guidance, troubleshooting, and user support.

Allocate Optima ERostering User Support Troubleshooting Training Data Migration Data Validation SAP User Access Administration

Clerical Officer - Temporary Contract

HSE

Aug 2024 - Oct 2024 (2 months)

Provided administrative support including invoice processing, records management, meeting coordination, agendas and minutes, and social media content.

Invoice Processing Records Management Meeting Coordination Social Media

Software Test Engineer

JRI America

Jan 2022 - Jul 2023 (1 year 6 months)

Investigated banking-software issues using Jira, executed automated test suites, and prepared technical and stakeholder reports while working closely with technical teams.

Jira Testing Automation Test Execution Technical Reporting Stakeholder Communication

Software Project Manager

iHeed Health Training

Mar 2019 - Sep 2019 (6 months)

Coordinated doctors, subject-matter experts, and content developers delivering an online healthcare training product, managing tasks, priorities, deadlines, risks, and stakeholder communication.

Project Management Stakeholder Management Risk Management Content Development Healthcare Training

Support Engineer

NETSCOUT

Dec 2016 - Nov 2018 (1 year 11 months)

Investigated customer and software issues, provided technical guidance, and worked with development and test teams to implement and validate fixes and enhancements.

Technical Support Troubleshooting Issue Resolution Software Testing Customer Guidance

Customer Solutions Group Project Manager

NETSCOUT

Dec 2013 - Nov 2016 (2 years 11 months)

Led a 26-person multidisciplinary Customer Solutions Group delivering customer-specific software configurations and adaptations across telecommunications customers. Managed concurrent projects, standardized processes, and coordinated delivery across teams.

Project Management Customer Solutions Configuration Management Process Improvement Kanban Stakeholder Management Telecommunications

Technical Lead

NETSCOUT

Oct 2012 - Nov 2013 (1 year 1 month)

Led a 10-person development team, working with Product, Support, and Delivery on roadmap features, clearer requirements, simpler rollout processes, and continuous improvement.

Team Leadership Product Roadmapping Requirements Analysis Process Improvement Continuous Improvement

Software Developer & Integration Test/Automation Engineer

NETSCOUT

Nov 2009 - Sep 2012 (2 years 10 months)

Developed customer-specific solutions using Java, Groovy, and XML, performed integration testing, and designed an automated testing framework.

Java Groovy XML Integration Testing Testing Automation Framework Design

Project Manager

BearingPoint

Oct 2008 - Mar 2009 (5 months)

Managed a 12-person team delivering a pension-management system for the Department of Social and Family Affairs, including requirements workshops, development/testing, data migration, phased delivery, and formal change control.

Project Management Requirement Workshops Data Migration Change Control Team Leadership

Project Manager

AIG

Apr 2007 - Sep 2008 (1 year 5 months)

Managed a multi-country insurance marketing solution rollout, coordinating integrations, interface testing, dependencies, customer communication, implementation issues, and formal change control.

Project Management Integration Coordination Interface Testing Change Control Stakeholder Communication