Mallika Sharma

I’m a detail-oriented Technical Support and Development Engineer with 3+ years of professional experience in SQL development, application support, and ERP system optimization. I focus on maintaining backend database health, improving reliability, and accelerating delivery through strong troubleshooting.

At The Call Stack, I led 24/7 job monitoring and application support for Microsoft Dynamics NAV, reducing critical execution failures through automated recovery scripts and structured root cause analysis. I also optimized complex SQL queries across client databases to improve core data processing speed and report generation performance.

I’ve built and customized enterprise reporting by developing SSRS reports that improve analytical transparency and reduce manual reconciliation work. I also designed backend SQL schema architecture and automated administrative syncing pipelines for an internal employee portal to boost system performance.

Earlier at Capgemini Technology Services, I maintained database integrity across QA and production, designed optimized SQL/PLSQL for real-time transactional retrieval, and partnered with QA/support teams to resolve defects within strict SLA timelines. I’m energized by data integrity work, incident management, and turning recurring issues into standardized SOPs.