Looking for a job

Malia Gusman

@maliagusman

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Bookkeeper with 15+ years in financial records, payroll, and accounts payable and receivable.

United States

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What I'm looking for

I’m eager to leverage my bookkeeping and organizational skills to ensure accuracy and efficiency for multiple clients at ConnectCPA.

At Kauai Fire Protection, I managed accounts payable, accounts receivable, and payroll, alongside clerical duties. My bookkeeping experience also includes maintaining financial records and spreadsheets as Pay Master at Sheraton Kauai.

As Pay Master at Sheraton Kauai, I recorded and analyzed computerized financial information, prepared financial and payroll reports, and completed period-end closing procedures. I also reviewed and reconciled bills, invoices, and account statements.

In my current Night Audit role at SHERATON KAUAI COCONUT BEACH RESORT, I process guest payments and maintain financial records. I conduct night audits to verify guest account accuracy and resolve discrepancies.

Earlier, as Assistant Golf Professional at Princeville Corp, I monitored monthly reports and profit and loss statements and helped safeguard assets through cash and systems controls. I’m eager to bring my bookkeeping and organizational skills to multiple clients at ConnectCPA.

Experience

Work history, roles, and key accomplishments

Current

Night Audit

Current

Sheraton Kauai Coconut Beach Resort

Nov 2025 - Present (11 months)

Executed front desk operations including guest check-ins and check-outs during the night shift. Processed guest payments, conducted comprehensive night audits, and resolved discrepancies.

Front Desk Operations Guest Service Financial Record Keeping Night Audit Customer Service Problem Solving Communication Skills

Pay Master

Sheraton Kauai

Feb 2018 - Jan 2021 (2 years 11 months)

Organized, secured, and maintained all files, records, cash, and cash equivalents in accordance with policies. Recorded, stored, accessed, and analyzed computerized financial information.

Financial Record Keeping Payroll Accounting Spreadsheets Data Entry Reconciliations Confidentiality

Retail Sales Specialist

Spectrum

Feb 2019 - Dec 2019 (10 months)

Elevated customer experience while achieving sales, service, and operational targets. Identified sales opportunities and provided product support and education.

Sales Customer Service Product Knowledge Visual Merchandising Communication Skills Issue Resolution

Concierge

Westin Hotels & Resort

Aug 2015 - Jan 2018 (2 years 5 months)

Engaged in in-person marketing with prospective and current owners within the resorts. Scheduled guests for meetings with representatives for presentations.

Marketing Sales Customer Service Communication Skills Reservation Management

Assistant Guest Service Manager

Wyndham Vacation Ownership

Feb 2015 - Aug 2015 (6 months)

Supported the Guest Services Manager in leading, planning, organizing, and directing the Guest Services Department. Oversaw daily operations and provided supervision to Guest Services Associates.

Guest Service Team Leadership Operations Management Customer Relationship Management Problem Solving Budgeting

Night Auditor

Wyndham Vacation Ownership Inc

Jan 2013 - Feb 2015 (2 years 1 month)

Greeted, registered, established credit, and issued appropriate keys to guests. Completed check-out procedures, computed bills, collected payments, and balanced cash receipts.

Front Desk Operations Guest Service Cash Handling Reservation Management Communication Skills

Sales Representative

Verizon Wireless

Apr 2011 - Nov 2012 (1 year 7 months)

Met and exceeded sales quotas and revenue objectives. Led store/kiosk in sales of accessories, handsets, enhanced services, and customer renewals.

Sales Customer Relationship Management Team Leadership Financial Reporting Inventory Management Product Knowledge

Assistant Manager

Verizon Wireless

Sep 2009 - Mar 2011 (1 year 6 months)

Led the team in meeting and exceeding assigned sales quotas and managing customer churn. Assessed individual and team performance and initiated development plans.

Sales Management Team Leadership Performance Management Financial Reporting Inventory Management Customer Service

Customer Service Representative

Verizon Wireless

Nov 2006 - Aug 2009 (2 years 9 months)

Provided customer service to a high standard. Responded to a high volume of inbound customer calls and researched and resolved billing and service equipment issues.

Customer Service Communication Skills Problem Solving Cash Handling Microsoft Word Excel

Customer Service Agent

Hawaiian Airlines Inc

Jul 2003 - Nov 2006 (3 years 4 months)

Provided customer service to a high standard. Checked customers in and ensured correct baggage routing, and assisted with damage or missing baggage claims.

Customer Service Check In Procedures Baggage Handling Cash Handling Communication Skills

Sales Associate

Kauai Golf Management

Aug 2003 - Oct 2003 (2 months)

Managed guest registration, check-ins, starting procedures, and marshalling. Operated golf shop opening and closing procedures and balanced the cash register.

Customer Service Cash Handling Golf Operations Training

Bookkeeper

Kauai Fire Protection

Apr 2003 - Sep 2003 (5 months)

Managed accounts payable, receivable, and payroll. Performed clerical duties including filing, answering phones, and scheduling appointments.

Accounts Payable Accounts Receivable Payroll Clerical Duties Filing Phone Support Scheduling

Assistant Golf Professional

Princeville Corp

Mar 1998 - Mar 2003 (5 years)

Recruited, hired, trained, and supervised 45 staff members for the entire golf operation facility. Developed and implemented policies and procedures for daily golf course operations.

Staff Management Training Policy Development Sales Forecasting Financial Reporting Budgeting Tournament Management

Golf Shop Sales Associate

Princeville Corp

Sep 1996 - Mar 1998 (1 year 6 months)

Executed guest registration, check-ins, starting procedures, and marshalling. Managed golf shop opening and closing procedures and balanced the cash register.

Customer Service Cash Handling Golf Operations Training