Looking for a job

Malena Spizzamiglio

@malenaspizzamiglio

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Customer-focused communications professional skilled in social media and customer support.

Ireland

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What I'm looking for

I seek a role using my communications experience to improve customer experience, manage digital channels, and grow brand visibility in a collaborative environment.

I am a proactive communications professional with hands-on experience in social media management, digital customer service, and call center support, delivering clear messaging and strong supplier relations.

Across roles from community manager to communications analyst, I built brand visibility, engaged online communities, managed inquiries, and resolved customer issues efficiently while supporting media and influencer relationships.

I bring strong interpersonal skills, active listening, conflict resolution, and familiarity with digital tools, seeking opportunities to contribute to customer experience and brand communications.

Experience

Work history, roles, and key accomplishments

Communications Analyst

Sueño Dorado

Sep 2022 - Jun 2025 (2 years 9 months)

Managed internal and external communications, monitored brand perception, and supported digital customer service while building supplier, media, and influencer relationships to enhance visibility.

Social Media Management Customer Service Influencer Relations Media Relations Communication Strategy Internal Communications Written And Verbal Communication Blog Management

Community Manager

Freelance, Pimienta Consultora Creativa and INTA Lechero

Jan 2021 - Dec 2022 (1 year 11 months)

Engaged daily with online communities, published and scheduled content for public-facing channels, and responded to inquiries to improve information accessibility and brand perception.

Community Management Social Media Customer Engagement Content Creation Customer Support

Public Relations Assistant

ilolay

Jul 2020 - Jan 2021 (6 months)

Assisted with public communications, analyzed customer service performance, and helped maintain a positive public image through clear messaging.

Public Relations Communication Messaging Media Relations Reporting

Call Center Advisor

Amiun Toyota S.A

Jan 2019 - Jul 2020 (1 year 6 months)

Provided direct phone-based customer assistance, managed complaints and inquiries with a solution-driven approach, and maintained accurate logs and follow-ups for unresolved cases.

Call Center Support Phone Support Case Management CRM