Open to opportunities

Malak Terkawi

@malakterkawi

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Product Owner combining research, data insights, and product design to drive direction.

Lebanon

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What I'm looking for

I’m looking to lead product strategy and execution with cross-functional teams, translating ambiguous problems into clear roadmaps using research, KPIs, and agile metrics—while building collaborative, high-performing environments.

I’m a product professional who combines strategic thinking with creativity and experimentation. I turn ambiguity into direction by using research, data-driven insights, and structure to align teams and stakeholders.

At Apliman Technologies, I work as a Product Owner and Agile Data Analyst on CPaaS & SaaS products. I research and innovate new features based on stakeholder requirements, customer pain points, and agile metrics, then plan and execute roadmaps with cross-functional Agile teams (PO, Dev, QA, and UXUI).

I contribute to scrum ceremonies, manage the backlog, and optimize sprints to deliver diversified value. I also maintain product documentation (release notes, feature lists, user manuals, UATs, specification documents) and develop dashboards on JIRA & Power BI so teams can make informed decisions.

Previously, as a Junior Product Manager at Cardio Diagnostics, I wrote detailed user stories, acceptance criteria, and business requirement documents, and supported backlog refinement and sprint planning. Earlier roles—Founder of Brio Bags and Operations Manager at BEA Technology—strengthened my problem-solving and execution mindset, while my research and mentoring experiences keep me purpose-driven and continuously learning.

Experience

Work history, roles, and key accomplishments

Current

Product Owner and Agile Analyst

Current

Apliman Technologies

Jan 2024 - Present (2 years 3 months)

Researched and delivered new CPaaS/SaaS features with Agile PO, Dev, QA, and UX/UI teams, owning roadmap planning, backlog management, and sprint optimization. Built Jira and Power BI dashboards with Agile metrics and maintained release notes, feature lists, user manuals, UATs, and specification documents to support data-driven decisions.

Product Roadmapping Agile Scrum Backlog Management Stakeholder Management Jira Power BI Product documentation

Current

Global Shapers Member

Current

Global Shapers Community

Sep 2022 - Present (3 years 7 months)

Participated in Global Shapers Community initiatives focused on youth-driven solution building and policy-making in local communities.

Youth Leadership Leadership Development

Projects Researcher

Le Cercle des Economistes Arabes

Mar 2023 - Oct 2023 (7 months)

Conducted literature reviews and qualitative research for a study on Akkar Governorate, including questionnaires and semi-structured interviews with locals. Wrote a research paper on smuggling between northern Lebanon and Syria and analyzed the region’s economic, political, and social relationships with surrounding areas.

literature review Qualitative Research Survey Design Structured Interviews Thematic Analysis

Research Coordination & Coding

WeSpring

Jul 2023 - Sep 2023 (2 months)

Coordinated migration research by managing interviewee recruitment, maintaining a database, and overseeing data collection communications. Developed a coding system, analyzed data to identify themes, and supported reporting and data visualization.

Research Coordination Database Management

Junior Product Manager

Cardio Diagnostics

Aug 2022 - Apr 2023 (8 months)

Wrote detailed user stories, acceptance criteria, and business requirement documents for medical software systems supporting remote patient monitoring. Participated in backlog refinement and sprint planning while collaborating with engineering and design teams to support cross-functional delivery.

User Stories Acceptance Criteria Business Requirements Scrum Ceremonies Sprint Planning Cross Functional Collaboration Product documentation

Researcher

Dr. Samir Aita

Jan 2023 - Mar 2023 (2 months)

Researched information about an artist appearing in 1920 by reviewing Lebanese and Syrian special collections, magazines, and newspapers from 1920 to 1958. Analyzed collected sources to interpret the artist’s historical context.

Historical Research Timeline Synthesis

Founder, Brio Bags

Brio Bags

May 2019 - Jan 2023 (3 years 8 months)

Founded Brio Bags to promote reusable, biodegradable bags as an alternative to disposable plastic and to raise awareness for marine life. Worked with 78+ clients and launched 'The Initiative' to help 10 businesses switch to reusable bags for distribution and sales.

Client Relationship Management Project & Operations Stakeholder Engagement

Ideation & Business Development Consultant

X-Made Book

Dec 2021 - Feb 2022 (2 months)

Led ideation work to define the value proposition for X-Made Book’s industrial network platform. Contributed to marketing and branding strategy and helped draft the product’s vision, mission, and value proposition.

Business Development Support Brand Strategy Product Vision Workshop Facilitation Product Definition

Operations Manager

BEA Technology

Nov 2019 - Sep 2021 (1 year 10 months)

Managed the full lifecycle of in-house and client products from research/elicitation through testing and delivery. Trained and supervised two digital marketing interns, supported engineering roadmaps, and served as the official project representative for Tregit.com.

Product Lifecycle Management Roadmapping Project Management Digital Marketing Coordination