Malak Mostafa

I am a motivated pharmacy student at Ain Shams University, eager to expand my practical experience in the pharmaceutical field. My education has provided me with a solid foundation in pharmaceutical sciences, clinical practice, and research, which I am excited to apply in real-world settings.

In my role as a Supervisor at UPS, I lead a customer support team focused on service quality and operational efficiency. I manage escalated inquiries with professionalism and empathy, ensuring positive outcomes and customer satisfaction. My ability to foster a collaborative environment through regular coaching and feedback has driven both team engagement and service excellence.

Currently, as a Preferred Customers Associate at UPS, I manage inbound calls and assist clients with shipment inquiries and technical support. This role has enhanced my adaptability and empathetic communication skills, essential for delivering excellent service in fast-paced environments. I take pride in resolving complex issues and building lasting relationships with customers.