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Vivianne Adly

@vivianneadly

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French-speaking customer service specialist with clinical pharmacy expertise.

Egypt

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What I'm looking for

I am seeking a role where I can combine French-speaking customer support with clinical pharmacy expertise, working in a collaborative, patient-focused environment that values accuracy and professional growth.

I am a French-speaking customer service specialist with seven years supporting international accounts and over twenty years of clinical pharmacy experience in hospital and community settings. I combine a strong medical background with advanced communication skills to resolve complex cases and maintain high customer satisfaction.

At Teleperformance I managed French-speaking international clients, processed bookings and modifications for Expedia, and handled after-sales service, returns and order tracking for ASOS while resolving complaints and complex customer cases. In hospital practice I managed drug planning and procurement, specialized in Cardiac ICU medication management, reviewed patient files to prevent interactions, and performed dose adjustments in collaboration with physicians.

I deliver accurate information with high attention to detail, thrive in team collaboration, and leverage Microsoft Office and multilingual abilities (Arabic, English, French) to provide reliable customer support and safe pharmaceutical care.

Experience

Work history, roles, and key accomplishments

Community Pharmacist

Independent Pharmacy

Organized monthly drug orders and stock management, provided customer counseling and support, and managed pharmacy promotions and client relations to improve service and sales.

Inventory Management stock replenishment Client Relations Microsoft Office Communication

Clinical Pharmacist

Heliopolis Hospital

Managed hospital drug planning and procurement and specialized in cardiac ICU medication management, reviewing patient files to prevent drug interactions and performing dose adjustments in collaboration with physicians.

Clinical Pharmacy Medication Management Patient Safety Team Collaboration

French Customer Service Agent

Teleperformance

Managed French-speaking international clients across Expedia and ASOS accounts, processing bookings, handling after-sales service, returns, and resolving complex complaints to maintain high customer satisfaction.

Complaint Resolution Booking Management Case Management Multitasking Microsoft Office