Makida Teshome
@makidateshome
IT Service Delivery Manager with expertise in technology solutions.
EthiopiaWhat I'm looking for
I am an experienced IT Service Delivery Manager with a strong background in technology solutions and team leadership. Currently, I lead a team at Coca Cola Beverages Africa, where I manage IT support for over 1000 users and oversee network upgrades and compliance initiatives. My role involves implementing Microsoft D365 ERP and restructuring service delivery for enhanced efficiency.
Previously, I served as Employee Experience Lead at Diageo, where I successfully led a team providing support for 300 users and implemented various efficiency tools. My career began as a Senior Technical Consultant, where I played a pivotal role in developing and rolling out integrated financial systems across multiple federal sites in Ethiopia. My technical expertise spans Oracle databases, programming languages, and cloud solutions, enabling me to deliver impactful results in diverse environments.
Experience
Work history, roles, and key accomplishments
IT Service Delivery Manager
Coca Cola Beverages Africa - Ethiopia
Jun 2023 - Present (2 years 1 month)
Led a team of 4 IT professionals providing technological support for over 1000 users. Managed the network upgrading and maintenance of the network system working in tandem with external vendors. Oversaw the delivery of local change requests and management of Service Delivery team.
Employee Experience Lead
Diageo
Mar 2019 - Present (6 years 4 months)
Led a team of 7 IT professionals providing technological support for over 300 users. Managed the network upgrading and maintenance of the network system working in tandem with external vendors. Ensured full compliance to Diageo's controls and compliance agenda, including Cyber Security.
Senior Technical Consultant
Techno Brain IT Solutions PLC
Sep 2015 - Present (9 years 10 months)
Led the development and roll out of the Integrated Financial Management Information System across 125 federal sites in Ethiopia. Created Oracle Report Development using Oracle report developer 10g On the financials and custom cash flow sub module of Oracle E-Business Suite. Spearheaded the System Integration of Oracle E-Business Suit Accounts Payable Module.
Senior Technical Consultant
Transnational Computer Technology (TCT)
Jun 2010 - Present (15 years 1 month)
Consulted on a 21 Million USD World Bank Pilot Project roll out of Oracle E-Business suite Applications for 7 Ministry offices across Ethiopia and 15 Million USD Pilot project across Kenya. Led the Development and Customization of Database objects using oracle Database 11G SQL and PL/SQL Programing. Managed the task of Upgrading Oracle E-Business Suit from R11i to R 12.1.3.
Education
Degrees, certifications, and relevant coursework
HiLCoE School of Computer Science and Technology
Bachelor of Science, Computer Science
Majored in Computer Science, gaining foundational knowledge in the field. Completed the program in August 2009.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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