MAKAZIWE MZIMKULU
@makaziwemzimkulu
IT Customer Support at Vox Telecom, troubleshooting connectivity, network access, email, and Microsoft 365 issues.
South AfricaWhat I'm looking for
At Vox Telecom, I troubleshoot internet connectivity, network access, email, Microsoft 365, and telecommunications service issues. I log and track incidents and service requests, guide customers through troubleshooting, and escalate complex incidents through resolution.
Previously, I handled customer enquiries, account disputes, and payment arrangements as a Call Center Specialist at DMC Debt Management Holdings. My experience also includes online tutoring at Preply and transcription work at GoTranscript.
Experience
Work history, roles, and key accomplishments
IT Customer Support
Vox Telecom
Jan 2026 - Present (9 months)
Troubleshoot internet connectivity, network access, email, Microsoft 365, and telecommunications service issues. Log, categorize, prioritize, and track incidents and service requests using ticketing systems.
Transcriptionist
GoTranscript
Jan 2025 - Jan 2026 (1 year)
Transcribed and proofread audio recordings, ensuring accuracy, correct formatting, and adherence to client guidelines. Managed deadlines, researched unfamiliar terminology, and handled confidential information responsibly.
Online Tutor
Preply
Mar 2024 - Oct 2025 (1 year 7 months)
Delivered personalized online lessons, explained concepts clearly, and adapted communication to individual learning needs. Monitored progress, provided constructive feedback, and managed schedules professionally.
Call Center Specialist
DMC Debt Management Holdings
May 2019 - Oct 2024 (5 years 5 months)
Managed customer enquiries, account disputes, payment arrangements, and follow-ups through inbound and outbound calls. Updated customer records accurately, resolved concerns professionally, and escalated complex queries when required.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Certificate in IT Customer Support, IT Customer Support
Completed a Certificate in IT Customer Support in October 2026.
Academy College
Certificate in Computer Literacy, Computer Literacy
Earned a Certificate in Computer Literacy in 2011.
Ebenezer Majombozi High School
High School Diploma, General Studies
Completed high school education and received a High School Diploma in 2009.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Interested in hiring MAKAZIWE?
You can contact MAKAZIWE and 90k+ other talented remote workers on Himalayas.
Message MAKAZIWEGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
