At Meesho, I conduct call and chat audits across Content Creation, Large Application, and Reverse, and work on Voice BOT and Chat BOT improvement initiatives.
I perform root cause analysis, provide actionable feedback, and monitor daily reports and quality parameters. I also work on partner metrics and process improvement initiatives to enhance operational efficiency and customer experience.
Previously, I conducted quality audits at Mervice Infotech and Fusion, where I also worked on process improvements, feedback, and TNI sessions. At Fusion, I handled customer escalations as a Quality Analyst and responded to customer queries as a Customer Service Executive.
