Open to opportunities

maina mwangi

@mainamwangi

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Experienced Technical Writer with a passion for creating user-friendly documentation.

Kenya

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What I'm looking for

I am looking for a role that fosters collaboration, encourages creativity, and offers opportunities for professional growth in technical writing and content strategy.

As a highly motivated Technical Writer with over 4 years of experience, I specialize in creating compelling resources, documents, and user guides for software products, REST APIs, and SaaS platforms. My results-oriented approach has led to a proven track record in implementing style guides and template systems, achieving a 30% reduction in errors and enhancing consistency across documentation.

My collaborative and detail-oriented nature has enabled me to develop online help systems and video tutorials that significantly increase user adoption while decreasing support tickets by 25%. I thrive in dynamic environments, working closely with cross-functional teams to deliver high-quality documentation that drives customer satisfaction and engagement.

Experience

Work history, roles, and key accomplishments

Current

Knowledge Management Specialist

Current

KPI Karta

Nov 2022 - Present (2 years 7 months)

Optimized Knowledge Base by increasing efficiency by 80%. Streamlined search, categorized content, and created clear, concise articles for better user experience. Reduced user reliance by developing product tours, tooltips, and over 50 user guides, FAQs, and troubleshooting articles, leading to a 70% decrease in user inquiries.

Knowledge Management Technical Writing UX UI Writing Content Strategy Intercom Freshdesk Document360 Jira Google Suite

Contract Technical Writer

Turing

Apr 2025 - Present (2 months)

Produced high-quality, realistic text across emails, product reviews, and JIRA tickets, ensuring diversity and relevance. Broke down complex processes into structured steps, optimizing AI-driven use cases for scalability.

Gemini Jira Technical Writing Content Creation Data Validation

Contract Technical Writer

Digital Samba

Mar 2023 - Present (2 years 3 months)

Increased organic traffic to Digital Samba's digital communication resource articles by 27% through implementing effective SEO strategies in 6 months. Authored over 20 user-friendly how-to guides that have been viewed more than 500 times, effectively catering to both developers and non-technical users.

SEO Strategies Technical Writing Content Creation User Guides WebRTC Collaboration

Contract Technical Writer

Independent Contractor

Oct 2021 - Present (3 years 8 months)

Reviewed JavaScript/React Native code and used AI tools to translate functionalities for non-technical users, boosting comprehension by 60%. Developed comprehensive API onboarding documentation, reducing client integration time by 90% and increasing satisfaction.

JavaScript React Native API Documentation User Guides AI Tools Technical Writing

Web3, Blockchain & DeFi Content Writer

AutomationSwitch

Nov 2020 - Present (4 years 7 months)

Efficiently oversaw the creation and publication of over 50 AI, Blockchain, DeFi, and Web3 blog posts, pages, and custom post types, resulting in a 95-plus SEO score and increased user engagement by 120%. Employed in-depth research and fact-checking to develop authentic and engaging content in the Web3 space while consistently maintaining the brand voices, resulting in a 37.5% increase in website

Web3 Blockchain DeFi AI Content Writing SEO Optimization WordPress Research Fact Checking Content Management

Junior Geologist

State Department of Mining

Jan 2020 - Present (5 years 5 months)

Led geological surveys across diverse terrains in Kenya, utilizing advanced mapping techniques. Analyzed geological data to produce comprehensive reports for senior stakeholders, aiding decision-making.

Mapping Data Analysis Report Writing Mining Regulations Stakeholder Management Fieldwork

Junior Hydrogeologist-Trainee

Water Resource Authority

Aug 2019 - Present (5 years 10 months)

Supported senior geologists with water resource assessments, quality monitoring, regulatory compliance, and groundwater data analysis. Assisted with catchment conservation, record management, site inspections, and policy education to ensure sustainable water management.

Regulatory Compliance Catchment Conservation Records Management Policy Education

Education

Degrees, certifications, and relevant coursework

University of Nairobi

Bachelors in Engineering Geology, Engineering Geology

Studied engineering geology, focusing on the application of geological principles to engineering practice. Gained expertise in geological surveys, data analysis, and environmental impact assessments.

Moringa School

Full Stack Software Development, Software Development

Completed a comprehensive program in full stack software development, gaining proficiency in various programming languages, frameworks, and tools. Developed practical skills in building and deploying web applications.