Kumar BLN

Owned the roadmap and delivery for deploying GenAI agentic workflows across the SDLC, achieving a 30% reduction in process turnaround time. Coordinated across Engineering, AI, Architecture, Security, and QA teams to achieve 45% automation of knowledge tasks and improve engineering productivity by 22%.

Managed end-to-end Agile delivery for strategic healthcare accounts, ensuring 100% SLA adherence across applications on MS Azure, Snowflake, SFDC, and Data Analytics. Developed executive-level dashboards using ADO and Jira, increasing CSAT and maintaining NPS above 90, and delivered a 15% ROI improvement.

Led end-to-end product implementation and Agile delivery for multi-million-dollar digital transformation programs across the US, including a Fortune 100 company and a top-tier university. Improved operational efficiency by 30% by implementing agile governance frameworks, risk mitigation plans, and strict quality gates.

Led a multi-year flagship program for DIKSHA, overseeing end-to-end program governance, stakeholder engagement, and SLA adherence. Achieved a 90% reduction in manual effort by identifying automation opportunities and streamlining operational tasks using Azure, and developed executive-level dashboards in Jira.

Led BI/Analytics/ML and RPA delivery for EMEA healthcare clients, defined GTM strategy, built AI practices, and drove ML/AI product development.

Ensured compliance-driven delivery (ISO, CMMi, HIPAA, TMMi) with Jira-based stakeholder dashboards. Transitioned a $10M US account to 24x7 India support and incubated the Workday SaaS ERP practice with a global rollout in France.

Handled Jira-based stakeholder reporting, escalations, and RCA management; contributed to TMMi assessments and governance setup.

Led $5M+ Offshore Delivery for Owens Corning, ensuring zero NCs in project audits, and spearheaded ODC setup with strong stakeholder engagement.

Pursued a Master of Technology degree at BITS Pilani.

Completed a Post Graduate Diploma in Business Administration with focus on Systems and Finance.

Certified Scrum Master by Scrum Alliance.

Completed the Google Project Management Certificate (Foundations).

Completed a course in Prompt Engineering by Google.