At Nsas Travel, I managed the day-to-day operations of the Visa Department, reviewing applications and supporting documents while coordinating staff workflows.
I advised clients on visa requirements and procedures, handled escalated enquiries, and supported staff with complex cases. I also trained and mentored staff on visa procedures and customer service standards.
Previously, I consulted on Schengen, UK, and USA visas as a freelancer, and worked in visa services at Vibes Tourism, Al Khaleej AL Arabi Tourism Agency, and VFS Global. My work has included application documentation, appointment handling, travel reservations, and customer service.
