At BigHand, I support enterprise applications across cloud and on-premise environments as a Senior Customer Operations & Support Analyst.
My work has included customer operations and support, following an earlier Customer Operations & Support Analyst role at BigHand.
Before BigHand, I worked at Zonevoice Limited as a Routing Engineer and Network Operations Center Engineer, and at touch Lebanon as a Customer Service Agent.
I’m interested in cybersecurity, vulnerability research, and understanding how systems work. I enjoy solving technical challenges, improving processes, and helping build secure, efficient, and resilient technology environments.
