At U.S Pro Callers, I made outbound calls for a US roofing campaign, qualifying homeowners and property managers for residential roofing inspections and replacements. I booked qualified estimate appointments directly onto field sales representatives' calendars.
At Sutherland Global Services on the Comcast Account, I handled escalated cancellation requests from US residential customers. I retained accounts by identifying dissatisfaction drivers, de-escalating conflicts, and restructuring service packages.
I also used save opportunities to upsell and cross-sell telecommunications, mobile, and high-speed internet products. I logged sales activity and managed pipelines using CRM tools including Salesforce and HubSpot.
