At ZERO-ONE Group, I built and scaled a RAG-based Enterprise Knowledge Assistant and Customer Service system that autonomously resolves 78% of tier-1 inquiries and cut average response time from 8 minutes to under 45 seconds.
I also designed and productionized agentic AI workflows with human-in-the-loop checkpoints, reducing manual effort by 65%. My work includes evaluation frameworks and guardrails for accuracy, task success, escalation, cost, and permissions.
At MEDICO, I built the backend for the Mayapada Hospital Management System and improved data processing and calculation performance by 200% using RabbitMQ and Micro-ORMs.
Earlier, at IDEMIA, I worked on SIM Studio and cryptographic protocols for smartcard personalization. At EDII, I integrated financial applications with banking and government systems and developed a web-based payment system for Pelindo III harbors.
