Bernice Tjonadi

Developed SOAP APIs for a Disaster Recovery system and built a customer-facing chatbot using Dialogflow, Node.js, and Python. Designed a RAG AI agent with n8n and Qdrant to reduce support reply time, and customized ServiceNow applications.

Designed and developed web and batch applications for multi-regional insurance systems. Led change request development cycles, conducted peer code reviews, and mentored junior developers.

Designed and developed web and batch applications for multi-regional insurance systems. Built and maintained AngularJS front-end screens and provided SIT, UAT, and L4 production support.

Tutored a cohort of women in HTML, CSS, and JavaScript as part of an 8-week coding training program.

Developed C# ASP.NET Web APIs for an employee-experience-management application.

Led an administrative team in handling paperwork, inventory, and billing management. Managed technical support operations, troubleshooting software and hardware issues, and maintaining the campus network.

Developed an inventory management application using Visual Basic.

Oracle Database SQL Certified Associate certification from Oracle, completed in 2024.

ServiceNow Certified System Administrator certification from ServiceNow, completed in 2024.

Oracle Certified Professional: Java SE 17 Developer (1Z0-829) certification from Oracle, completed in 2024.

Oracle Cloud Infrastructure 2023 Certified Foundations Associate (1Z0-1085-23) certification from Oracle, completed in 2023.

Java SE 8 with Maven certification from Iverson, completed in 2021.

BSc (Hons) in Computer Science from Asia Pacific University of Technology & Innovation, completed in November 2019.

BSc (Hons) in Computer Science from University of Staffordshire, completed in November 2019.