At Wolken Software, I contribute to the Arctera project through Kore.ai integration activities and Kahuna AI search-engine discovery. I work with clients to understand search and knowledge challenges and translate discovery outcomes into requirements for AI-enabled user experiences.
I own ITSM and CSM enhancements from requirements through UAT and production readiness. I led the Case Summary enhancement integrating the Configuration Management Database (CMDB), and helped reduce the Broadcom ticket backlog from 50+ to about 20 through triage and collaboration with Development, DevOps and QA.
At Temenos India Pvt Ltd, I worked with Temenos Transact (T24) across Lending, Payment Due, COB and OFS, supporting implementation and production needs. Earlier, at DXC TECHNOLOGY, I gathered requirements for Karnataka Government’s e-Procurement platform across e-Sourcing, e-Tendering and e-Auction.
