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Madeline G

@madelineg

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Property Damage Subrogation Specialist at WHIP Inc. who increased recovery settlements 60% and cut pending claims 70%.

Jamaica

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What I'm looking for

I'm targeting a senior subrogation, claims team lead, or property damage estimator role where strong negotiation instincts and operational discipline can scale a claims team's results.

At WHIP Inc., I reduced pending claims by 70% in Q1 2026 and grew gross recovery settlements 60%. I also cut average claim cycle time from 6–9 months to 3–4 months by accelerating investigations and standardizing documentation.

As a Claims Resolution Specialist, I handled third-party administrator rideshare claims and sustained a 30–40% subrogation recovery rate. I mentored new claims staff, kept my caseload moving through organizational transitions, and proposed workflow changes adopted team-wide.

Earlier at WHIP Inc., I assessed vehicle damage and designed a workflow that increased claim closure rates 20%. I also improved recovery on backlogged subrogation claims by 50% within one year.

Experience

Work history, roles, and key accomplishments

Claims Resolution Specialist

WHIP Inc.

Jun 2025 - Jun 2026 (1 year)

Reduced pending claims inventory by 70% quarter-over-quarter and grew recovery settlements by 60% in Q1 2026. Managed TPA rideshare claims and mentored new claims staff.

Subrogation Claims Management KPI Tracking Negotiation Third Party Claims Administration (TPA)Mentorship Process Improvement

Express Claims Agent

WHIP Inc.

Jun 2024 - Jun 2025 (1 year)

Assessed vehicle damage and processed non-complex claims, including TPA claims. Designed a workflow that boosted claim closure rates by 20%.

Vehicle Damage Assessment Claims Processing Third Party Claims Administration (TPA)Workflow Design Customer Service

Customer Service Specialist

WHIP Inc.

May 2023 - Jun 2024 (1 year 1 month)

Improved recovery on backlogged subrogation claims by 50% within one year. Delivered proactive claim-status updates across a high-volume member portfolio.

Subrogation Customer Service Claims Management Communication Skills

Customer Service Representative

Itel International

Sep 2022 - May 2023 (8 months)

Resolved customer issues using L.E.A.S.T. de-escalation methodology, sustaining 90%+ quality scores and 85%+ satisfaction ratings.

Customer Service De escalation Communication Skills KPI Achievement

Freelance Content Writer & Editor

Self Employed

Jan 2016 - Dec 2022 (6 years 11 months)

Delivered B2B/B2C content for companies, websites, and non-profit organizations while managing multiple concurrent client engagements.

Content Writing Editing Research Project Management

Marketing Officer

UNICAF Scholarships

Aug 2016 - Jun 2017 (10 months)

Built and executed promotional campaigns that grew scholarship referral registrations by 10% regionally. Managed administrative processes and facilitated stakeholder updates.

Marketing Campaign Management Stakeholder Communication

Media Planner

CGR Communications Limited

Jan 2007 - Sep 2015 (8 years 8 months)

Led media-rate negotiations, saving clients 10-20% on net spend. Planned advertising strategy across multiple channels for diverse accounts.

Media Planning Negotiation Advertising Strategy Client Relations

Education

Degrees, certifications, and relevant coursework

University of the West Indies, Mona

Bachelor of Science, Sociology and Anthropology

Completed a Bachelor of Science in Sociology and Anthropology, with relevant coursework in research methods, social statistics, psychology, and organizational behavior.