
Mackwin Emmanuel Mackwin
@mackwinemmanuelmackw
Customer Support Representative with SaaS troubleshooting interest and experience resolving reporting issues at Primary Health Care Board.
What I'm looking for
At Primary Health Care Board, I review monthly reports from more than 40 primary health facilities, identify discrepancies, and support corrections before submission.
I enter and check information in DHIS2, respond to data requests with clear findings, and train and support facility staff on reporting procedures. I also follow up on issues and handle sensitive information confidentially.
With Population Services International Nigeria (PSI), I supported field data collection for the Menstrual Health Now (MHNOW) and Nigeria Economic Empowerment & Menstrual Health (NEEMH) projects. I conducted assigned interviews, checked forms, submitted data through approved electronic processes, and responded to data-quality queries.
At Danisoft Solutions, I organized business prospect records, created social media graphics and infographics, and supported learners using Blender. I’m interested in helping users troubleshoot web-based and SaaS products, and I’m willing to learn product-specific workflows.
Experience
Work history, roles, and key accomplishments
Program Analyst | Monitoring & Evaluation Officer
Primary Health Care Board
Jan 2023 - Present (3 years 10 months)
Reviewed monthly reports from 40+ primary health facilities and identified data discrepancies for correction before submission. Entered, checked and organized reporting information in DHIS2 to support timely reporting and operational decisions.
Supported field data collection for the Menstrual Health Now (MHNOW) and Nigeria Economic Empowerment & Menstrual Health (NEEMH) projects. Conducted quantitative and qualitative interviews using approved assessment tools and followed the project's data-collection protocol.
Intern | Business Development & Digital Support
Danisoft Solutions
Jun 2021 - Nov 2021 (5 months)
Researched business leads and organized prospect details in spreadsheets to support outreach and follow-up. Maintained clear, accurate prospect records and created social media graphics and infographics to communicate information clearly.
Education
Degrees, certifications, and relevant coursework
Career Crafters Academy
Virtual Assistant Certificate, Virtual Assistant
Completed a Virtual Assistant Certificate in September 2026.
Plateau State University, Bokkos
Bachelor of Science, Computer Science
2016 - 2021
Earned a Bachelor of Science in Computer Science from 2016 to 2021.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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