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Mackwin Emmanuel MackwinMM
Looking for a job

Mackwin Emmanuel Mackwin

@mackwinemmanuelmackw

Customer Support Representative with SaaS troubleshooting interest and experience resolving reporting issues at Primary Health Care Board.

Nigeria
Message

What I'm looking for

I’m interested in customer support for web-based and SaaS products, and I’m willing to learn product-specific workflows.

At Primary Health Care Board, I review monthly reports from more than 40 primary health facilities, identify discrepancies, and support corrections before submission.

I enter and check information in DHIS2, respond to data requests with clear findings, and train and support facility staff on reporting procedures. I also follow up on issues and handle sensitive information confidentially.

With Population Services International Nigeria (PSI), I supported field data collection for the Menstrual Health Now (MHNOW) and Nigeria Economic Empowerment & Menstrual Health (NEEMH) projects. I conducted assigned interviews, checked forms, submitted data through approved electronic processes, and responded to data-quality queries.

At Danisoft Solutions, I organized business prospect records, created social media graphics and infographics, and supported learners using Blender. I’m interested in helping users troubleshoot web-based and SaaS products, and I’m willing to learn product-specific workflows.

Experience

Work history, roles, and key accomplishments

PB
Current

Program Analyst | Monitoring & Evaluation Officer

Primary Health Care Board

Jan 2023 - Present (3 years 10 months)

Reviewed monthly reports from 40+ primary health facilities and identified data discrepancies for correction before submission. Entered, checked and organized reporting information in DHIS2 to support timely reporting and operational decisions.

Education

Degrees, certifications, and relevant coursework

CA

Career Crafters Academy

Virtual Assistant Certificate, Virtual Assistant

Completed a Virtual Assistant Certificate in September 2026.

PB

Plateau State University, Bokkos

Bachelor of Science, Computer Science

2016 - 2021

Earned a Bachelor of Science in Computer Science from 2016 to 2021.

Tech stack

Software and tools used professionally

Interested in hiring Mackwin?

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