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Maciej Konopka

@maciejkonopka

Application Engineer - Trainer at Rockwell Automation, improving training delivery and raising customer feedback response rates from 30% to 80%.

Poland

Message

At Rockwell Automation, I deliver technical training for global clients and support improvements to training delivery. I also identify recurring technical issues and contribute to process optimization.

Previously at Rockwell Automation, I provided technical support in English and Spanish, helping clients troubleshoot PLC controllers and automation systems. I also trained customers on Logix 5000 controllers.

In my Lean Six Sigma Yellow Belt project, I analyzed customer feedback collection and implemented process changes that increased the response rate from 30% to 80%.

My automation experience includes assisting with production-line modernization at Tapcon and designing electrical installations at Multi-Pit. I work with Rockwell and Siemens systems, PLC programming, SCADA and HMI, and I hold a PMP certification.

Experience

Work history, roles, and key accomplishments

Current

Application Engineer - Trainer

Current

Rockwell Automation

Apr 2023 - Present (3 years 6 months)

Led and delivered technical training initiatives for global clients, ensuring alignment with business objectives and customer requirements. Collaborated with cross-functional teams to identify training needs and improve delivery processes.

Technical Training PLC SCADA Rockwell Customer Satisfaction Process Optimization

Tech support engineer and Logix 5000 controllers trainer

Rockwell Automation

Nov 2018 - Apr 2023 (4 years 5 months)

Provided technical support via chat in English and Spanish, assisting clients in troubleshooting PLC controllers and automation systems. Delivered training on Logix 5000 controllers, helping customers develop technical skills.

Technical Support PLC RSLogix 5000 Troubleshooting Training English Spanish

PLC programmer

Tapcon

Jul 2017 - Sep 2017 (2 months)

Assisted in the modernization of production lines during summer shutdown at Opel Eisenach, contributing to the optimization of manufacturing processes.

PLC Programming Manufacturing Process Optimization

Eplan designer

Multi-Pit

Jan 2017 - May 2017 (4 months)

Designed electrical installations for Mercedes Charleston, focusing on automation and efficient integration of systems.

EPLAN Software Electrical Design Automation

Education

Degrees, certifications, and relevant coursework

Silesian University of Technology

Master, Automation and Robotics

2017 - 2018

Master's degree in Automation and Robotics with a specialization in Robotics from the Silesian University of Technology, completed in 2018.

Silesian University of Technology

Engineer, Automation and Robotics

2013 - 2017

Engineer's degree in Automation and Robotics with a specialization in Information Technology from the Silesian University of Technology, completed in 2017.