At Booksy, I developed more than 10 workflow automations across three teams, reducing manual workload by approximately 30 hours per week.
I created automation scripts with Google Apps Script and JavaScript that reduced average process execution time by 80%. I also used Make.com and Claude-assisted workflows to reduce repetitive manual work.
For subscription operations, I used SQL and Google BigQuery to analyze more than 60,000 subscription records monthly, identifying trends to support operational decisions. I also analyzed workflows for bottlenecks and opportunities to automate.
Earlier at Booksy, I managed US subscription billing processes and investigated errors. I contributed to a campaign that reduced duplicate subscriptions from 900 to 500, and documented processes using Confluence and Jira.
