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M Abdul Rahman Khan

@mabdulrahmankhan

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Experienced Warehouse Operations Manager with a focus on service excellence.

Saudi Arabia

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What I'm looking for

I am seeking a senior-level role where I can leverage my extensive experience in operations and service management, focusing on continuous improvement and team development.

I am a result-oriented professional with over 20 years of experience in Service Operations, After Sales Support, and Client Relationship Management. Currently, I serve as the Warehouse Operations Manager at Almalki Group, where I lead a central warehouse in Jeddah, managing logistics for over 100 prestigious brands, including Cartier and Christian Dior. My expertise lies in optimizing warehouse management systems and enhancing operational efficiency, ensuring 100% accuracy in order fulfillment and stock management.

Throughout my career, I have successfully implemented innovative solutions that have significantly improved service delivery and customer satisfaction. My track record includes enhancing pallet capacity and streamlining processes to meet the unique requirements of high-profile clients. I pride myself on my ability to build strong relationships with key stakeholders and lead teams to achieve exceptional service standards. I am passionate about continuous improvement and employee development, ensuring that my teams are well-equipped to meet the challenges of a dynamic operational environment.

Experience

Work history, roles, and key accomplishments

Current

Warehouse Operations Manager

Current

Hala Support Services, AMG. (Almalki Group)

Jan 2023 - Present (2 years 7 months)

Headed the Central Warehouse in Jeddah, managing operations for over 100 luxury fashion and beauty brands. Successfully implemented and managed WMS processes for inbound, outbound, reverse logistics, and regional allocation, achieving 100% accuracy for e-commerce orders.

WMS Logistics Inventory Management SAP CARRIYO Team Leadership Process Improvement

Operations Manager

Starlinks. (Al Zaid al Quraishi & Brothers Group)

Mar 2021 - Dec 2022 (1 year 9 months)

Managed the Central Warehouse in Jeddah, overseeing operations for automotive spare parts, FMCG, and e-commerce products. Successfully implemented WMS operations for all brands, enhancing space management and increasing pallet capacity from 8000 to 12000 positions.

Operations Management WMS Logistics Space Management Inventory Control Implementation

Asst. Warehouse Manager (L D D)

Mosanada Logistics Services

Jul 2013 - Feb 2021 (7 years 7 months)

Headed a team of 90 members, managing a 19000 pallet position warehouse with 97% inventory accuracy. Successfully implemented new VOE (van operation excellence project) and maintained a complaint-free track record for Mars yearly audits.

Logistics Team Leadership Customer Service Process Improvement Supply Chain Management Training And Development

Supervisor (Logistics Distribution Division)

Mosanada Logistics Services

Jan 2009 - Jun 2013 (4 years 5 months)

Led a team of 25 members, handling WMS processes for inbound and outbound operations. Successfully implemented the uploading for the file system for the PILOT Project of the Company for the RTM (Road to Market) Project.

WMS Logistics Team Leadership Process Improvement Customer Satisfaction Training Project Management

Logistics Team Head

S. K. Marines

Nov 2007 - Jan 2009 (1 year 2 months)

Liaised with ships from the Shipping Corporation of India and maintained consignment data from departure to destination ports. Successfully completed assigned jobs in Cyprus, Turkey, and U.A.E., meeting all deadlines.

Logistics Data Management Fleet Management Team Leadership International Operations

Sales Co coordinator

ING VYSYA (International Netherlands Group)

Dec 2006 - Oct 2007 (10 months)

Detailed sales action plans to achieve monthly, quarterly, and annual targets. Recruited Financial Advisors and collaborated with other departments to improve overall service levels.

Sales Planning Recruitment Customer Service Team Collaboration Reporting Insurance Sales Financial Advisory

Operations In charge

PCONET LIMITED

Apr 2004 - Nov 2006 (2 years 7 months)

Developed a business model for joint government and private sector partnerships to electronically deliver services. Executed projects for utility billing and payments, integrating smart cards and other payment systems.

Operations Management Business Modeling Smart Card Technology Government Relations

Operations Team Leader

Venture Infotek Global Ltd.

Apr 1999 - Mar 2004 (4 years 11 months)

Led a team in field operational services, including installation, software upgrades, and troubleshooting for magnetic stripe and smart card applications. Managed merchant payment services and monitored inter-unit fund transfers.

Operations Management Team Leadership Technical Support software upgrades Payment Processing Logistics Customer Satisfaction

Data Entry Operator

Equifax Venture Infotech

Sep 1995 - Jan 1999 (3 years 4 months)

Maintained and processed cheque data for major banks. Ensured accuracy and efficiency in data entry operations.

Data Entry Banking Operations

Education

Degrees, certifications, and relevant coursework

Osmania University

Bachelor of Science, Science

1990 - 1993

Completed a Bachelor of Science degree, focusing on foundational scientific principles. Gained a comprehensive understanding of core subjects within the scientific discipline.