LYNETTE JONES
@lynettejones
Multilingual linguist and teacher specializing in translation, QA, and culturally accurate language services.
KenyaWhat I'm looking for
I am a multilingual linguist with six years of teaching experience in English and Luo, and extensive practice in translation, editing, and linguistic quality assurance. I design culturally relevant curricula, translate complex texts across English, Kiswahili, and Luo, and support AI data annotation to ensure accurate, fluent, and contextually appropriate language outputs.
In my roles I led QA teams, developed bilingual scripts, trained staff on language quality, and produced detailed evaluation reports that improved communication clarity and customer interactions. I bring strong writing, analytical skills, and a commitment to cultural accuracy to every project.
Experience
Work history, roles, and key accomplishments
Freelance Teacher & Translator
Independent
Jan 2019 - Present (7 years 5 months)
Provide language instruction in English and Luo and translate/edit texts between English, Luo, and Kiswahili for academic and professional clients, improving clarity and cultural accuracy for learners and documents.
Assistant Manager, Quality Assurance
M-KOPA Kenya Ltd
Nov 2019 - Aug 2025 (5 years 9 months)
Designed and delivered training, wrote and reviewed bilingual customer scripts, and conducted quality evaluations to improve communication clarity and language accuracy across customer interactions.
Quality Assurance Team Leader
M-KOPA Kenya Ltd
Jan 2016 - Nov 2019 (3 years 10 months)
Led QA reviews of customer communications for linguistic accuracy and cultural relevance, conducted annotation-style evaluations, and trained team members on language quality best practices.
Customer Care Agent
M-KOPA Kenya Ltd
Nov 2014 - Dec 2016 (2 years 1 month)
Delivered bilingual customer support in Kiswahili and English, produced accurate written responses, and documented communications to ensure consistency and cultural sensitivity.
Education
Degrees, certifications, and relevant coursework
Coursera (Google)
Project Management
2023 -
Enrolled in 'Project Management: Starting Successful Projects' on Coursera to develop project initiation and planning skills.
Institute for Advanced Technology
Advanced Excel
2024 - 2024
Completed an Advanced Excel course to enhance spreadsheet, data analysis, and reporting skills.
Kenyatta University
Bachelor of Arts, English Literature
2015 - 2019
Studied English Literature, completing coursework and training relevant to language teaching and translation.
Moi University
Bachelor of Education, Hotels & Hospitality Management
2009 - 2013
Completed a Bachelor of Education in Hotels & Hospitality Management with practical and theoretical training in hospitality and education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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