LYNETTE JONES

Provide language instruction in English and Luo and translate/edit texts between English, Luo, and Kiswahili for academic and professional clients, improving clarity and cultural accuracy for learners and documents.

Designed and delivered training, wrote and reviewed bilingual customer scripts, and conducted quality evaluations to improve communication clarity and language accuracy across customer interactions.

Led QA reviews of customer communications for linguistic accuracy and cultural relevance, conducted annotation-style evaluations, and trained team members on language quality best practices.

Delivered bilingual customer support in Kiswahili and English, produced accurate written responses, and documented communications to ensure consistency and cultural sensitivity.

Enrolled in 'Project Management: Starting Successful Projects' on Coursera to develop project initiation and planning skills.

Completed an Advanced Excel course to enhance spreadsheet, data analysis, and reporting skills.

Studied English Literature, completing coursework and training relevant to language teaching and translation.

Completed a Bachelor of Education in Hotels & Hospitality Management with practical and theoretical training in hospitality and education.