Looking for a job

Lyneford Mudima

@lynefordmudima

Customer support professional at Victoria Falls River Lodge who handled guest concerns and coordinated bookings and transfers.

Zimbabwe

Message

What I'm looking for

I’m keen to transfer my guest-relations skills to a remote customer support role and learn new support systems.

At Victoria Falls River Lodge, I responded to guest enquiries and requests in person, by phone, and by email, providing clear information and helpful service.

I handled complaints and service concerns, communicating with relevant teams to support resolution. I also liaised with the central reservations team in South Africa about bookings and room changes.

I coordinated with activity operators, transfer companies, and internal departments on guest arrangements, and assisted with activity planning around Victoria Falls. I’m keen to transfer these skills to a remote customer support role and learn new support systems.

Experience

Work history, roles, and key accomplishments

Guest Services / Guest Relations Trainee

Victoria Falls River Lodge

Aug 2025 - Jul 2026 (11 months)

Responded to guest enquiries and requests in person, by telephone and by email, providing clear information and a helpful, professional service. Handled guest complaints and service concerns, coordinating with relevant teams to support resolution.