
Lyndsey Hogarth
@lyndseyhogarth
Customer and technical support specialist at Imlive, handling live chat, troubleshooting, and website application reviews.
What I'm looking for
At Imlive, I provide one-to-one customer support through live chat and telephone, handling account, service, and technical enquiries. I use Zendesk and Kayako to manage support requests and guide customers through troubleshooting.
I also review and approve website applications and submissions before publication, checking that they meet required guidelines. Alongside this work, I handle administrative tasks and support colleagues with customer-service processes and technical issues.
Since transitioning from office-based work during COVID-19, I’ve worked remotely for approximately five years. I’m an established Andorran resident seeking a long-term, year-round position in Andorra or a remote international role.
Experience
Work history, roles, and key accomplishments
Customer Support & Technical Support Specialist
Imlive
May 2017 - Present (9 years 4 months)
Provide professional one-to-one customer support through live chat and telephone, handling customer, account, service, and technical enquiries. Use Zendesk and Kayako daily to manage support requests and resolve technical issues.
Education
Degrees, certifications, and relevant coursework
Lyndsey hasn't added their education
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Availability
Location
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Salary expectations
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