Lyndsey Hogath
@lyndseyhogath
I resolve customer and technical issues across live chat, phone, website administration, and remote support.
AndorraWhat I'm looking for
At Imlive, I provide one-to-one customer and technical support through live chat and telephone, handling account, service, and technical enquiries.
I use Zendesk and Kayako daily to manage support requests, troubleshoot issues, and guide customers toward practical solutions.
I also administer website activity and process applications, carefully reviewing and approving submissions and content against required standards.
After transitioning from office-based work during COVID-19, I've built around five years of remote-working experience while reliably covering varied shifts and supporting colleagues with customer-service processes and technical issues.
Experience
Work history, roles, and key accomplishments
Customer Support & Technical Support Specialist
Imlive
May 2017 - Present (9 years 4 months)
Provided one-to-one customer support via live chat and telephone, handling technical and account enquiries. Managed support requests using Zendesk and Kayako, and performed website administration and application processing.
Education
Degrees, certifications, and relevant coursework
NVQ Level 3 – Personal Training, Coaching, Teaching & Instructing
NVQ Level 3, Personal Training
NVQ Level 3 qualification in Personal Training, Coaching, Teaching & Instructing.
NVQ Level 2 – Hospitality & Catering
NVQ Level 2, Hospitality & Catering
NVQ Level 2 qualification in Hospitality & Catering.
Licensee Diploma
Diploma, Licensing
Licensee Diploma qualification.
Availability
Location
AndorraAuthorized to work in
Salary expectations
Job categories
Skills
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