ANNA QB

Managed commercial operations across multiple group companies, leading sales for vending and local water-source partners; supported partner relations and business development until company restructuring led to separation of partners.

Handled invoicing, estimates, claims management, HR tasks including payroll and immigration procedures, and basic accounting to support operations.

Managed client portfolios, processed insurance claims, handled receipts and estimates, and performed a wide range of administrative commercial tasks.

Provided multilingual telephone support for public and private clients within the bank's contact center, delivering customer service across diverse client needs.

Conducted outreach and donor acquisition campaigns, meeting fundraising targets to secure sponsorships supporting child welfare programs.

Acted as interim head of reception covering maternity leave; managed check-ins/outs, billing, reservations across channels and supported F&B operations.

Managed store operations including personalized sales, cash handling, stock control, visual merchandising and training temporary staff to meet sales targets.

Supported family business operations across administration and service roles, overseeing daily café and pastry shop activities.

Handled property acquisition, sales and rentals, organizing property viewings and client interactions to facilitate transactions.

Served international customers at Barcelona Airport, driving targeted sales, cash handling and end-of-day reconciliation across premium retail brands.

Provided commercial secretarial support, assisted Spanish classes for foreigners and performed translations and administrative tasks.

Led sales and payment processing for language courses, managed billing and incident resolution for course enrollments.

Completed instructor training in Yoga Nidra.

Obtained a Yoga instructor diploma registered with Yoga Alliance.

Completed Hatha yoga training over 2017–2019.

Completed tertiary studies in business administration for tourism via distance learning (2006–2008).

Attended a 50-hour customer service seminar for hospitality staff.

Completed a 400-hour course in Tourist Animation focused on recreational and event organisation.

Completed secondary education at Institut de Palamós, graduating in 1997.

Completed Reiki Mikao Usui levels 1 and 2.