Open to opportunities

Lydia Oyetunji

@lydiaoyetunji

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Experienced remote administrative and technical support specialist.

United States

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What I'm looking for

I seek a remote role offering client-facing support, CRM/SaaS administration, and opportunities to improve processes while working with disciplined, collaborative teams.

I am a highly versatile administrative, virtual assistant, and technical support specialist with over 20 years of experience across technology, nonprofit, and property-management sectors. My background includes disciplined service as a U.S. Navy veteran and a strong record of reliability and professionalism.

I have supported owners and teams remotely, delivering CRM administration, SaaS support, documentation, inbox and calendar management, and technical troubleshooting. I have worked in helpdesk and technical support roles and led remote operations and project coordination for multiple organizations.

I am adept at client relations, problem resolution, and maintaining efficient remote workflows. I bring experience with Zendesk and Salesforce, a focus on clear communication, and a track record of improving processes and supporting distributed teams.

Experience

Work history, roles, and key accomplishments

Owner Support Associate

Evolve Vacation Rentals

Mar 2023 - Mar 2025 (2 years)

Provided owner-facing support for a vacation rental platform, managing client communications, issue resolution, and operational workflows to maintain high owner satisfaction.

client support Remote Operations Documentation Calendar Management Property Management Vacation Rentals

Administrative Support Specialist

Florida Citizens Alliance

Jan 2021 - Jan 2024 (3 years)

Delivered remote administrative support including inbox and calendar management, data entry, and coordination of projects to streamline operations for the organization.

Inbox Management Calendar Management Data Entry Project Coordination CRM Documentation Remote Support

Helpdesk Support Specialist

Akido Labs

Jan 2019 - Jan 2022 (3 years)

Provided remote helpdesk support for SaaS products, troubleshooting technical issues, documenting solutions, and escalating complex incidents to engineering.

Help Desk Support Technical Troubleshooting SaaS Support Ticketing Systems Documentation Customer Support Escalation Management

Technical Support Specialist

ModSquad

Jan 2017 - Jan 2019 (2 years)

Delivered technical and customer support for digital services, resolving user issues, maintaining service quality, and supporting moderation and client-facing operations.

Technical Support Customer Service CRM Client Communication