At TransUnion, I monitor quality and accuracy against company and government guidelines, analyze performance trends, and prepare reports for management. I also facilitate call calibration sessions and collaborate with onshore teams on process improvements.
Previously, I worked in Membership and Credentialing at TransUnion, conducting KYC, KYB, and AML-related due diligence and validating documentation for membership decisions. My Applied Psychology studies and Lean Six Sigma certifications complement my experience in quality assurance, compliance, and continuous improvement.
