Open to opportunities

Lusine Hayrapetyan

@lusinehayrapetyan

Message

International Business graduate and English teacher who delivers clear learning and customer results across cultures.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can combine teaching or customer support with problem-solving and clear communication. I thrive in fast-paced environments, enjoy measurable results, and want to grow while helping people succeed.

I’m an International Business graduate with a passion for solving problems and helping people. Through roles across Armenia, Poland, and China, I’ve learned how to navigate different cultures while keeping customers and students supported—especially under pressure.

As an English Teacher (Field Education / China), I update learning resources to meet curriculum goals, run regular tests and quizzes, and track attendance and behavior to guide students’ progress. I focus on creating clear, measurable learning development and staying responsive when needs change.

I also bring a data-and-service mindset from my experience as a Market Researcher and Customer Service Specialist. At CDP Group Ltd., I conducted market research using various methodologies, collected and cleaned data from diverse sources, and translated complex information into clear reports and presentations.

In customer-facing work, I’ve delivered consistent performance and smooth handoffs using CRM systems like Zendesk. At Versus Solutions LLC, I managed 40+ interactions daily and maintained 95% CSAT, while updating the FAQ knowledge base to reduce average ticket response times by 15% and documenting interactions with precision.

Experience

Work history, roles, and key accomplishments

Current

English Teacher

Current

Field Education

Jun 2024 - Present (2 years)

Updated learning resources to align with curriculum goals and conducted regular tests and quizzes to assess learning development. Monitored student attendance and behavior, following up on negative changes.

Lesson planning Curriculum Support Student Assessment Classroom Management Microsoft Office Communication Skills

Market Researcher

Cdp Group Ltd.

Feb 2024 - Jun 2024 (4 months)

Conducted market research using various methodologies and collected and cleaned data from diverse sources. Communicated insights by translating complex data into clear reports and presentations for different audiences.

Market Research Data Collection Data Cleaning Data Analysis Reporting Presentation Skills Problem Solving

Customer Service Specialist

Versus Solutions LLC

Feb 2023 - Feb 2024 (1 year)

Managed 40+ customer interactions daily via email and live chat while maintaining a 95% customer satisfaction (CSAT) score. Updated the FAQ knowledge base and reduced average ticket response times by 15%, documenting all interactions in Zendesk.

Customer Service Email Support Live Chat Support Zendesk CSAT Knowledge Base

Armenian Customer Service Specialist

ESCo

Sep 2020 - Aug 2021 (11 months)

Served as the dedicated liaison for a diverse client base, providing regular status updates and educational resources to support transparent, low-stress transactions. Resolved sensitive client concerns related to property valuations, maintenance delays, and contract terms with a focus on conflict resolution and client loyalty.

Client Communication Status Reporting Client Education Conflict Resolution Customer Service Problem Solving