Lusanda Lisa
@lusandalisa
Insurance risk specialist focused on compliance, claims and AI-driven risk solutions.
South AfricaWhat I'm looking for
I am an insurance risk professional with hands-on experience in underwriting, claims administration and regulatory compliance, trained through a Bachelor of Commerce in Insurance and Risk Management. I synthesize complex insurance concepts and communicate policy terms clearly to clients and stakeholders.
At Youi Insurance I evaluated applications, determined coverage and negotiated policy terms to meet pricing and client needs; at Strata Insurance Brokers I assessed and verified claims data, resolved customer queries and ensured alignment with Treating The Customer Fairly principles. I proactively identify problems, apply solutions and escalate complex issues appropriately.
I have contributed to AI model training for insurance applications—challenging models on policy interpretation, risk modeling and compliance—and documented failure modes to improve model reasoning. I am pursuing technical growth in SQL, Power BI and the FRM designation to deepen my risk analysis and risk management capabilities.
Experience
Work history, roles, and key accomplishments
Insurance AI Specialist Trainer
Invisible Technologies
Jul 2025 - Present (2 months)
Trained and evaluated AI models to streamline insurance workflows by testing policy interpretation, risk modeling and compliance reasoning, documenting failure modes and verifying model accuracy.
Insurance Risk Advisor
Youi Insurance
Jan 2024 - Present (1 year 8 months)
Evaluated insurance applications and determined coverage and pricing, negotiated policy terms and closed sales, and ensured compliance by reviewing applications and communicating complex policy terms to clients.
Claims Administrator
Strata Insurance Brokers
Oct 2022 - Dec 2023 (1 year 2 months)
Assessed and verified claims data, resolved and fast-tracked customer queries in line with Treating The Customer Fairly principles, and escalated complex issues while proactively identifying process improvements.
Education
Degrees, certifications, and relevant coursework
UWUniversity of the Witwatersrand
Bachelor of Commerce, Insurance and Risk Management
2022 - 2025
Pursued a Bachelor of Commerce in Insurance and Risk Management with coursework focused on insurance principles, risk analysis, and regulatory compliance.
OUTSURANCE
Risk, Governance and Compliance
2025 -
Activities and societies: Compliance Mentorship Forum
Participated in a Risk, Governance and Compliance program or mentorship with OUTSURANCE in 2025.
OUTSURANCE
Compliance Mentorship Forum, Risk, Governance and Compliance
2025 -
Completed a short programme in Risk, Governance and Compliance to strengthen regulatory and compliance knowledge within insurance contexts.
Moonstone School of Business
2023 -
Completed coursework or a program at Moonstone School of Business in 2023.
Moonstone School of Business
RE5, Business
2023 -
Completed a RE5 level business course focused on practical business and management skills.
Availability
Location
South AfricaAuthorized to work in
Job categories
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