Luis User

Specialized in pediatric care, coordinating and overseeing comprehensive mental health services for children and adolescents. Developed individualized care plans, facilitated communication between families, healthcare providers, and specialists, and ensured continuity of care. Audited mental health therapists' charts and session notes to ensure documentation accuracy and managed attendance reviews

Oversaw and managed a team of 15 care coordinators, providing guidance, support, and mentorship for optimal performance. Conducted regular team meetings to discuss performance metrics, address concerns, and promote team cohesion. Performed detailed audits and quality reviews of clinicians’ and providers’ charting and notes to ensure accuracy, compliance, and best practices.

Oversaw a client panel of 50 individuals, providing personalized care coordination and tailored health management. Facilitated Telehealth consultations, collaborated with care teams, and acted as a health advocate. Delivered tailored health management for high-profile clients within the NBC/Universal pod, maintaining strict confidentiality.

Successfully instructed classes of up to 30 medical assistants and nurse aides, providing comprehensive education in clinical practices and patient care. Served as the Interim Program Coordinator for one year, effectively managing program operations and ensuring curriculum standards were maintained until a permanent replacement was appointed.

Responsible for overseeing all aspects of client medical services, encompassing assessing, facilitating, and monitoring the delivery of medical care. Ensured compliance with regulatory requirements in policy development and implementation, in accordance with State Licensing and ORR. Scheduled appointments for clients, administered prescribed and over-the-counter medications, and served as the Prim

Supervised a multidisciplinary healthcare unit, overseeing a team of four Medical Assistants, one Nurse, and a Radiology Technician. Managed staff schedules to ensure efficient workflow and optimal patient care. Provided high-quality nursing care, coordinated patient services, and maintained compliance with healthcare regulations.

Proficient in administering biologic medications and performing pre-anesthesia testing for cardiac patients. Demonstrated ability to manage a high-volume patient load, providing care to up to 50 patients daily. Skilled in IV therapy, medication administration, and comprehensive pre-operative assessments, ensuring patient safety and optimal care outcomes in a fast-paced healthcare environment.

Grade: 3.8

Completed a Nursing Diploma program, focusing on essential nursing skills and patient care. Achieved a GPA of 3.8.

Grade: 3.0

Pursued an Associates in General Studies, broadening knowledge across various subjects. Maintained a GPA of 3.0.