Luis Roberto Delfin

Managed accounts receivable for 9,500+ alarm-system customers across Georgia, California, and Florida. Strengthened payment recovery by contacting customers with past-due balances and negotiating payment solutions.

Supported customers throughout the United States and Canada by resolving product, order, delivery, return, refund, and replacement inquiries through phone and email. Coordinated deliveries, warehouse pickups, shipping solutions, and replacements.

Resolved employee service issues involving payroll, benefits, leave of absence, onboarding, and HR systems by coordinating with multiple internal departments. Created detailed ServiceNow cases and documented interactions accurately.

Retained customers requesting service cancellation by identifying concerns, addressing objections, and presenting appropriate service solutions. Resolved billing, warranty, and claims questions while maintaining a strong customer-focused approach.

Managed delinquent customer accounts by contacting customers regarding outstanding balances and working toward payment resolution. Recovered outstanding balances through professional collection communication and customer-focused payment discussions.

Resolved customer billing and technical issues involving TV, internet, and home security services through effective troubleshooting and customer communication. Identified customer needs and recommended service upgrades while maintaining a customer-first approach.

Generated approximately 400 outbound calls per day to create sales opportunities, engage prospective customers, and schedule appointments. Maintained accurate CRM records by documenting prospect interactions, follow-ups, appointments, and customer communications.

Expanded business development activities throughout Latin America by supporting customer service, collections, logistics, marketing, and franchise expansion. Supported the establishment and growth of NAPA operations in Mexico through commercial development and customer relationship management.

Managed commercial operations involving sales, customer service, collections, pricing strategy, and key accounts for industrial and automotive products. Developed customer relationships and commercial strategies while coordinating multiple areas of the business.

Established a commercial division and developed international distribution channels for biotechnology products. Built commercial relationships and supported international market development.

Directed commercial operations across 11 countries, integrating sales, customer service, logistics, and marketing activities. Managed international customer and business relationships while supporting commercial growth across Mexico, Central America, and the Caribbean.

Managed manufacturing, quality, production, and technical customer support responsibilities. Combined operational and commercial expertise to support customers and business activities.

Bachelor of Science in Chemical Pharmaceutical Biologist.

Specialization in Food Technology.

Postgraduate studies in Business Management.