At Western Union, I analyze payments and operational data to help teams improve performance and make business decisions. In my current Senior Business Analyst, Change Management role, I define and monitor launch KPIs for WUPOS across 7 countries.
I build dashboards, scorecards, and impact assessments that give Product and leadership a shared view of initiatives. I also consolidated readiness data into one tracker for a migration involving 400+ international financial gateway partners, helping flag at-risk partners early.
As Senior Specialist, Reporting & Analysis, I designed and maintained 50+ Power BI dashboards, including views for the Executive Team and Senior Vice Presidents. I standardized KPI definitions and owned solutions from requirements gathering and data validation through documentation and rollout.
Earlier at Western Union, I automated reporting and scheduling processes, cutting preparation time by 83% in each case. As an Associate, I analyzed high-value transaction data to identify processing and risk-assessment improvements that generated $204,000 in revenue in 2019, with recurring impact in following years.
