Michael Calderón

▪ Manage the Bunker DB tool, ensuring transparency and accuracy in the data displayed through manual validations and meetings with Bunker's technical staff.
▪ Create and update forecast models, for example, for university population, classroom occupancy, budget, utensil purchases, among other variables.
▪ Interfere in technological projects that the university implements with external companies.

▪ Investigate, develop, and apply statistical and mathematical models for the Contact Center.
▪ Consolidate Contact Center data into reports with high added value
▪ Create the monthly technical operations report for the Contact Center and present it to project leaders

▪ Development and maintenance of the organization's Power BI dashboards.
▪ Statistical models for enrollment forecasting
▪ Strategic selection of contacts in Salesforce for loading into dialing plans
▪ Analysis of the impact of marketing campaigns such as mass mailings or social media advertising campaigns
▪ ACHIEVEMENTS: 1. Optimization of SQL queries to improve Power BI report update times, redu

▪ Support internal client inquiries regarding the recent implementation of two budgeting tools
▪ Review and approval of accruals according to company standards for 9 Latin American countries
▪ Creation of reports with budget data by brand and geographic area

▪ Reporting on sales and inventory results from multiple points of sale
▪ Optimizing inventory by point of sale based on historical demand and the characteristics of each point of sale: "Perfect Store" model
▪ Weekly meetings with management to define operational strategies
▪ Maintenance of Power BI dashboard on sales and inventory by point of sale
▪ ACHIEVEMENTS: 1. Application of inventory optim