At PPG, I supported and maintained business-critical applications and systems, contributing to their stability and operational continuity. I analyzed and resolved incidents using SQL and Oracle.
I supported SAP processes and users, tracked incidents and requests in ServiceNow, and participated in testing and system improvements. I also worked with stakeholders and international teams in English.
At Computacenter, I reduced Level 2/3 ticket resolution time from 24 hours to 4 hours by creating PowerShell automation scripts, supporting more than 500 users.
I implemented preventive alerts in SolarWinds for critical manufacturing servers, reducing unplanned system outages by 30%. I also administered Active Directory accounts and permissions, achieving 99% SLA compliance.
