Open to opportunities

Luis Barbella

@luisbarbella

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Leasing Manager applying psychology research skills to improve resident experiences.

United States

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What I'm looking for

I’m looking for a role where I can apply my psychology background to real-world challenges, support strong communication and problem-solving, and grow continuously in a dynamic environment that values learning.

I’m a Psychology graduate with a B.S. who’s eager to apply my academic knowledge and research skills to real-world challenges in a dynamic work environment. I’m passionate about personal and professional growth, and I’m seeking an opportunity where I can contribute effectively while continuously learning and developing my expertise in psychology.

In my current role as Leasing Manager, I handle resident complaints calmly and professionally, resolve issues in a timely manner, and lead 50+ community resident events to increase resident retention. I also manage lease contract details—editing and generating 100+ floorplans, move-in/move-out dates, and charge summaries—while communicating daily through Daily Leasing Reports to corporate management on marketing, leasing, and community upkeep efforts.

Experience

Work history, roles, and key accomplishments

Current

Leasing Manager

Current

Asset Living Austin

Jul 2024 - Present (1 year 11 months)

Resolved resident complaints promptly and professionally, improving issue turnaround and resident experience. Curated and led 50+ community resident events to increase retention, and edited/generated 100+ lease documents and floorplans for accurate move-in/move-out details and charge summaries.

Customer Service Conflict Resolution Event Planning Attention To Detail

Leasing Consultant

Greystar

Aug 2022 - Jul 2023 (11 months)

Explained 100+ lease contract terms in clear, resident-friendly language to ensure residents understood their obligations. Showcased available units and signed 70 leases in a two-month period while handling 50+ daily calls and emails with strong written and oral communication.

Customer Service Email Communication Attention To Detail Resident Education Relationship Building

Restaurant Team Lead

MOD Pizza

Apr 2020 - Aug 2021 (1 year 4 months)

Led daily operations for 50–150+ customer orders by anticipating needs and handling service concerns. Processed POS transactions including cash, store credit, and refunds to ensure accurate cash flow and maintained the store’s five-star Yelp ratings through consistent service and adherence to company standards.

Customer Service Team Leadership POS Cash Handling Order Management Conflict Resolution

Education

Degrees, certifications, and relevant coursework

University of North Texas

Bachelor of Science in Psychology, Psychology

2020 - 2024

Grade: 3.75 GPA; Magna Cum Laude

Activities and societies: Relevant coursework included Social Psychology, Positive Psychology, Organizational Behavior, Industrial/Organizational Psychology, and Experimental & Quantitative Methods in Psychology.

Earned a Bachelor of Science in Psychology (Magna Cum Laude) with a 3.75 GPA, building research and applied psychology skills.