Luisa Perozo
@luisaperozo
IT Systems Analyst at Daccord SA, documenting system requirements and supporting users while improving processes.
ArgentinaWhat I'm looking for
At Daccord SA, I document processes and system requirements, support users, and resolve software and hardware incidents. I also manage tickets, Active Directory tasks, VPN configuration, and server and network monitoring.
At DXC Technology, I provided technical support for Arcos Dorados, troubleshooting workstation issues in VMware environments and monitoring connections. At Ecosistemas, I supported users at Aeropuertos Argentina 2000, handling incidents, tickets, MFA, and software updates.
My background also includes production operations and HR support. I’m continuing my systems studies and am interested in QA Testing and functional support.
Experience
Work history, roles, and key accomplishments
Analista de Sistemas de TI
Daccord SA
Mar 2026 - Present (8 months)
Responsible for process and requirement documentation, functional user support, incident resolution, ticket management, MFA authentication, and report generation. Also involved in software updates, VPN configuration, Active Directory administration, and server/network monitoring.
Encargada de Planta de Producción y Operaciones
Multimarca Sushi Pop
Feb 2025 - Feb 2026 (1 year)
Managed personnel, suppliers, and purchases. Handled invoicing, operations control, and customer service.
Analista de Soporte Técnico
Ecosistemas
Jan 2024 - Dec 2024 (11 months)
Provided troubleshooting and resolution of software and hardware incidents, user support, ticket control, MFA authentication, management and incident reports, software updates, VPN configuration, Active Directory management, and link monitoring.
Provided workstation support in virtual environments using VMware, troubleshooting and resolving incidents, generating management and incident reports, performing software updates, and monitoring links.
Auxiliar de RR.HH.
Sulimp SA
Jan 2023 - Dec 2023 (11 months)
Handled AFIP registrations, modifications, and deregistrations. Controlled documentation for personnel onboarding, internal contact, and entry of updates for 1000 employees.
Gerente
Fabric Sushi
Aug 2021 - Dec 2022 (1 year 4 months)
Managed purchases, personnel selection, staff management, entry of updates, and customer service.
Education
Degrees, certifications, and relevant coursework
Instituto Raúl Scalabrini Ortiz
Analista de Sistemas, Systems
2021 -
Pursuing an Analyst of Systems degree, currently ongoing.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Social media
Job categories
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